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Chris Voss & The Black Swan Group - The One Phrase that Revives Ghosted Deals!

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Short Summary

Main recommendation: When a deal has gone silent, send the single phrase "Have you given up on this deal?" with nothing added, then stop chasing. The speaker claims this revived several seven-figure deals that had been ghosted for months.

Key Points

  • Silence after follow-ups is treated as possibly driven by fear, confusion, or a busy calendar rather than rejection.
  • Adding extra pleasantries, value restatements, or discounts after a ghosting is described as chasing, which "smells like desperation."
  • The phrase is meant to trigger a decision by signaling it is okay for the other party to walk away.
  • Loss aversion is the cited psychological basis: fear of loss is described as at least twice as powerful as the promise of gain.
  • The speaker frames the approach as tactical empathy that restores power by giving the other side ownership and control.

Details Worth Noting

  • Concrete instructions:

    • Send only this message, word for word: "By the way, have you given up on this deal? Because I haven't. So, you know, just in case, and get back to me when you get a chance."
    • Do not add greetings such as "Hi, how are you?" or follow-up phrases such as "Just checking in" or "I was just wondering" before or after it.
    • Do not send further follow-ups, discounts, or new pitches; send the phrase and then wait.
    • The phrase works in person or over text.
    • Expect one of two outcomes: a reply within about three to five minutes saying they have not given up and want a solution, or a reply saying they have moved on, which the speaker treats as a win either way.
  • The speaker also suggests the other party may have been playing the viewer or already chosen another vendor, which is why a clear answer is useful even if it is negative.

Bottom Line

The core value is a short, low-pressure re-engagement that either revives the deal or cleanly closes it, letting you stop spending effort on a stalled prospect.